Frequently Asked Questions

Q: What is the Choice Gas program? 
A: Choice Gas is a program in Wyoming that gives you the opportunity to choose a natural gas supplier that best suits your situation. The Choice Gas program provides you with a greater number of options in terms of price, service and budgeting to help better manage risk and price volatility.

Q: When is the Choice Gas Selection Period? 
A: The Choice Gas Selection Period for 2018-2019 is April 6 through April 26, 2018. If you have any questions or would like to pre-sign with Wyoming Community Gas, please call us at 1.877.318.4051

Q: How do I select my natural gas supplier? 
A: There are three ways to select Wyoming Community Gas as your natural gas supplier during the Choice Gas Selection Period. For convenience, please have the Choice Gas ballot you received in the mail handy when you contact us.

  1. Internet 
    Choose Wyoming Community Gas as your natural gas supplier by first selecting your Division: Casper DivisionGillette Division or Torrington Division.
  2. Phone Call 
    Our toll free number 1.877.318.4051 to talk with a friendly and knowledgeable representative. Tenemos representanted que hablen español.
  3. Mail 
    Check the “Wyoming Community Gas” box on the selection form you received in the mail and choose the pricing option you want by writing the corresponding price code next to that option. To get the price code, visit the Price Options page on this Web site or call our toll free number 1.877.318.4051 to talk with a knowledgeable representative. Then return your ballot in the mail prior to the Selection Period deadline. Be sure to sign your ballot or it will not be valid!

Q: What are my pricing options? 
A: Wyoming Community Gas offers a variety of pricing options including:

Pricing options for Casper, Gillette and Torrington Divisions

  1. Fixed Rate per Therm 
    A 12-month fixed gas price per therm based on projected market prices. This rate is “locked in” and will not change during that particular Choice Gas Program year. Regardless of market fluctuations, your gas bill will vary only based on your actual gas usage.
  2. Market Index Rate 
    A month-to-month market gas price per therm that changes each month (up or down) as it tracks current Wyoming gas market price fluctuations. This price includes two components, both of which should be considered when comparing market index prices: 1) The Market Index value used; and 2) the Adder. The Index value of your price will follow the market up and down each month, while the Adder remains constant throughout the Choice Gas Program year.
  3. Residential Budget Assist Rate 
    Budget Assist gives you a total fixed monthly bill each month, rolling the commodity price and utility costs into one price, regardless of weather or commodity price. Bill prices are based on historical use, weather patterns and current natural gas prices. See terms and conditions for any additional questions. Note Customer Appliance Protection Plan by Source Gas Utility, now Black Hills Utility can be purchased no matter who your supplier is. The additional charge would be in addition to your Budget Assist rate.

Q: What happens if I don’t make a choice? 
A: If you are satisfied with your current supplier and price option, you do not have to make a selection during the Choice Gas period. You will automatically “roll over” to your current supplier and pricing option. Your final rate will be available no later than 15 days after the Selection Period has ended.

If you want to make a change in your price option, call 1.877.318.4051 to talk with one of our knowledgeable representatives who can help you make the best choice for your situation.