Faqs

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Q: What is the Choice Gas program?
A: Choice Gas is a program in Wyoming that gives you the opportunity to choose a natural gas supplier that best suits your situation. The Choice Gas program provides you with a greater number of options in terms of price, service and budgeting to help better manage risk and price volatility.

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Q: When is the Choice Gas Selection Period?
A: The Choice Gas Selection Period for 2008-2009 will take place from April 11 through May 1, 2008. Watch your mailbox for the Choice Gas Selection Period ballot which should arrive sometime in mid-April 2008.

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Q: How do I select my natural gas supplier?
A: There are three ways to select Wyoming Community Gas as your natural gas supplier during the Choice Gas Selection Period. For convenience, please have the Choice Gas ballot you received in the mail handy when you contact us.

  1. Internet
    Choose Wyoming Community Gas as your natural gas supplier by first selecting your Division: Casper Division, Gillette Division or Torrington Division.
  2. Phone Call
    Our toll free number 1.877.318.4051 and press “0” to talk with a friendly and knowledgeable representative. Tenemos representanted que hablen español.
  3. Mail
    Check the “Wyoming Community Gas” box on the selection form you received in the mail and choose the pricing option you want by writing the corresponding price code next to that option. To get the price code, visit the Price Options page on this Web site or call our toll free number 1.877.318.4051 and press “0” to talk with a knowledgeable representative. Then return your ballot in the mail prior to the Selection Period deadline. Be sure to sign your ballot or it will not be valid!

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Q: What are my pricing options?
A: Wyoming Community Gas offers a variety of pricing options including:

  1. Fixed Rate per Therm
    A 12-month fixed gas price per therm based on projected market prices. This rate is “locked in” and will not change during that particular Choice Gas Program year. Regardless of market fluctuations, your gas bill will vary only based on your actual gas usage.
  2. Market Index Rate
    A month-to-month market gas price per therm that changes each month (up or down) as it tracks current Wyoming gas market price fluctuations. This price includes two components, both of which should be considered when comparing market index prices: 1) The Market Index value used; and 2) the Adder. The Index value of your price will follow the market up and down each month, while the Adder remains constant throughout the Choice Gas Program year.
  3. Blended Rate
    A combination of monthly market index and/or fixed prices per therm. If a fixed price component is included, a portion of your gas usage is locked in at a fixed price. The gas price for the remaining portion of your gas usage will follow the market up and down during the Choice Gas Program year.

If you’re unsure which price option is best for you, call our toll free number 1.877.318.4051 and press “0” to speak with one of our friendly, knowledgeable representatives who can help you choose the best option for your situation.

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Q: What happens if I don’t make a choice?
A: If you are satisfied with your current supplier and price option, you do not have to make a selection during the Choice Gas period. You will automatically “roll over” to your current supplier and pricing option. Your final rate will be available no later than 15 days after the Selection Period has ended.

If you want to make a change in your price option, call 1.877.318.4051 and press “0” to talk with one of our knowledgeable representatives who can help you make the best choice for your situation.

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Q: Can I save money by grouping or aggregating accounts?
A: Yes, you can. And better yet, Wyoming Community Gas does not charge a fee for this service. You can form your own group of family, friends or co-workers to get discounted pricing. When you call Wyoming Community Gas to sign up, just have all of your group's Choice Gas ballots in hand when you call us so we can take care of everyone at the same time. Some third party aggregators charge a fee that is reflected in a direct or indirect cost to you. Not so with Wyoming Community Gas! To learn more about group discounts, call our toll free number 1.877.318.4051 and press “0” to talk with a friendly Wyoming Community Gas representative.

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Glossary

  • CIG Index
    A pipeline index published monthly that reflects the market value of natural gas in the Wyoming-Colorado area.
  • Market Index Adder
    Charges above the commodity (gas) cost to cover transportation, storage and other components for the commodity.
  • NYMEX (New York Mercantile Exchange)
    The natural gas commodity exchange on which gas futures contracts are purchased and sold to lock in gas prices.
  • Pass-On Rate (Regulated Rate)
    Under this rate option, all commodity costs are directly “passed on” to the customer. The per-therm gas price will periodically change up or down due to fluctuations in the market.
  • Therm
    The unit of measure used to determine the quantity of natural gas you are receiving at a particular rate. The typical household uses about 1,000 therms per year.
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